Terms & Conditions

Welcome to Altis E-Bike. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Altis E-Bike is an online retailer specializing in electric bicycles, accessories, and related products. Throughout these Terms, “we,” “our,” and “us” refer to Altis E-Bike, while “you” and “your” refer to the customer or website visitor.

2. Acceptance of Terms

By using our website, creating an account, or purchasing products, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

3. Products and Availability

We strive to ensure that all products, descriptions, specifications, pricing, and images displayed on our website are accurate.

However:

• Product availability is subject to change without notice.
• We reserve the right to discontinue products at any time.
• Product images may vary slightly from the actual product.
• Specifications may be updated by manufacturers without prior notice.

4. Pricing

All prices displayed on our website are listed in [Currency].

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors or inaccuracies.
• Refuse or cancel orders affected by incorrect pricing.

If an order is cancelled due to a pricing error, any payment received will be refunded in full.

5. Orders

When you place an order:

• You confirm that all information provided is accurate.
• Your order is subject to acceptance and stock availability.
• We reserve the right to refuse, cancel, or limit any order at our discretion.

An order confirmation email does not constitute acceptance of the order. Acceptance occurs once your order has been dispatched.

6. Payment

We accept payment through approved payment methods displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the payment method provided.
• The information supplied is accurate and complete.

Orders will not be processed until payment has been successfully received and verified.

7. Shipping and Delivery

We offer free shipping within the United Kingdom and Europe unless otherwise stated.

International shipping charges may apply and will be calculated during checkout.

Delivery times are estimates only and may be affected by:

• Carrier delays
• Customs clearance procedures
• Weather conditions
• Unexpected logistical issues

Altis E-Bike is not liable for delays outside our reasonable control.

8. Inspection Upon Delivery

Customers should inspect products immediately upon delivery.

Any damage, defects, or missing items should be reported within 48 hours of receipt.

Failure to report issues within this timeframe may affect eligibility for replacement or compensation.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Products must generally be returned:

• In original condition
• With all accessories and documentation
• Within the applicable return period

Refunds will be processed after inspection and approval of returned items.

10. Warranty

Where applicable, products may be covered by a manufacturer’s warranty.

Warranty coverage does not include:

• Normal wear and tear
• Accidental damage
• Improper assembly
• Unauthorized modifications
• Misuse or neglect

Warranty claims may require proof of purchase.

11. Electric Bicycle Usage

Customers are responsible for:

• Operating e-bikes in accordance with local laws and regulations.
• Proper maintenance and safe operation.
• Wearing appropriate safety equipment when riding.

Altis E-Bike is not responsible for injuries, accidents, damages, fines, or losses resulting from improper use of products.

12. Limitation of Liability

To the fullest extent permitted by law, Altis E-Bike shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss
• Personal injury arising from misuse of products

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Intellectual Property

All content on this website, including:

• Logos
• Product descriptions
• Images
• Graphics
• Website design
• Text and content

is the property of Altis E-Bike or its licensors and may not be copied, reproduced, or distributed without written permission.

14. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Interfere with website security.
• Submit false information.
• Attempt unauthorized access to systems or accounts.
• Engage in fraudulent transactions.

Violations may result in account suspension and legal action.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

16. Force Majeure

Altis E-Bike shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including:

• Natural disasters
• Strikes
• Government actions
• Supply chain disruptions
• Internet outages
• Transportation interruptions

17. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated terms will become effective immediately upon publication on this website.

18. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of [Insert Country/Jurisdiction].

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Altis E-Bike

Email: support@altisebikes.com

Phone: +1 406-220-5068

Address: LIVINGSTON (MONTANA)

By using this website and placing orders, you agree to these Terms & Conditions.