Privacy Policy

Welcome to Altis E-Bike. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our communications, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through trusted payment providers)
• IP address and browser information
• Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding purchases, deliveries, and inquiries
• Improve our website, products, and services
• Send promotional offers and newsletters (only if you opt in)
• Prevent fraud and enhance website security
• Comply with legal obligations

3. Payment Security

We do not store your complete payment card information on our servers. All payment transactions are processed through secure third-party payment gateways that use industry-standard encryption and security measures.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic and performance
• Personalize your shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties when necessary to:

• Process payments
• Deliver products
• Provide website hosting and maintenance
• Comply with legal requirements
• Protect our rights and prevent fraudulent activities

All third-party service providers are required to safeguard your information.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request a copy of your stored information

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

10. Children’s Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Altis E-Bike
Email: support@altisebikes.com
Phone: +1 406-220-5068
Address: LIVINGSTON (MONTANA)

By using our website, you acknowledge that you have read and agree to this Privacy Policy.